30-day returns
If you change your mind, you can return a new electric unicycle within 30 days of delivery, as long as it is:
- Unused and not ridden (we check the odometer in the app).
- Complete, with the charger, manual and all accessories.
- In its original packaging, without damage.
Pre-owned and refurbished wheels can also be returned within 30 days of delivery if they are in the same condition as when they arrived.
How to return a wheel
- Email info@unicyclemartsales.us with your order number and the reason for the return, within 30 days of delivery.
- We reply with return authorization and shipping instructions. Please don’t send a wheel back without them: lithium-ion batteries must be packed and shipped under dangerous-goods rules.
- Pack the wheel in its original box with all accessories and ship it as instructed.
Return shipping costs
If you’re returning a wheel because you changed your mind, you pay the return shipping. If the wheel arrived damaged, defective or wasn’t what you ordered, we cover the return shipping.
Refunds
Once we receive and inspect the wheel, we email you to confirm the refund. Approved refunds are made to your original payment method. If a returned wheel shows use or damage that wasn’t there at delivery, we’ll contact you before deciding on the refund.
Damaged, defective or wrong items
Email us within 48 hours of delivery if your order arrived damaged, defective or incorrect, with your order number and photos. We’ll arrange a repair, replacement or refund.
Manufacturer warranty
New wheels are covered by their manufacturer’s warranty. Terms vary by brand and model. If something goes wrong after the return period, contact us and we’ll help you with the warranty claim.
Questions
Email info@unicyclemartsales.us or call +1 (702) 209-0112. See also our shipping policy.